How Can We Help You?
Our dedicated support team is here to assist you with any questions or issues. Get expert help with installation, troubleshooting, and optimization.
Contact Support
Choose your preferred way to get in touch with our support team. We're available 24/7 to help you.
Email Support
Send us a detailed message and get a comprehensive response within 1 hour.
Telegram Chat
Get instant help through our Telegram support channel. Real-time assistance available.
Phone Support
Speak directly with our technical experts for immediate assistance.
Frequently Asked Questions
Find quick answers to the most common questions about MegaV VPN.
How do I install MegaV VPN on my device?
Download the app from our official website or app store. Run the installer and follow the setup wizard. The process takes less than 2 minutes and requires no technical knowledge.
Why can't I connect to VPN servers?
Check your internet connection first. Try different server locations. If using corporate networks, contact your IT department as they might block VPN traffic. Restart the app if issues persist.
Why is my internet slow with VPN?
Choose servers closer to your location for better speeds. Use our speed test tool to find the fastest server. Consider upgrading to premium servers for optimal performance.
How many devices can I use simultaneously?
Free accounts support 3 devices simultaneously. Premium accounts support unlimited devices. You can manage your devices in the account dashboard.
What is your refund policy?
We offer a 30-day money-back guarantee for premium subscriptions. Contact support within 30 days of purchase for a full refund, no questions asked.
We're Here to Help
Our support team operates around the clock to ensure you get the help you need, when you need it.